1.About these terms
These terms apply when you use pnjcleaners.com and when you book a cleaning with P&J Cleaners. By booking, you agree to them.
If you have a written service agreement with us, for example for recurring commercial cleaning, that agreement applies where it differs from these terms.
2.Quotes and pricing
Every space is different, so we give each customer their own quote, based on what you tell us about the property and the service you choose. Prices, time estimates and cost examples in our guides and blog posts are general information, not an offer.
We estimate how long a clean will take from the information you give us. If we think more time is needed to finish to a high standard, we will ask your permission to extend at least 45 minutes before the planned finish.
3.Bookings and recurring cleans
You can book by phone, through our website or through our online booking system. After your first clean you can move to weekly cleans or cleans every 2, 3 or 4 weeks, and recurring plans come with a discount.
Residential cleaning needs no contract. Recurring commercial cleaning usually has a service agreement so both sides know what to expect.
4.Cancelling or rescheduling
To cancel or reschedule, email info@pnjcleaners.com or call 778-720-2224.
We need at least 24 hours’ notice. Cancelling with less than 24 hours’ notice is charged at 50% of the booking amount.
5.Access, pets and belongings
- You do not need to be home. Tell us how we should get in, for example with a key or a door code. We keep keys and codes secure and use them only for your cleans.
- For buildings with concierge or security, we coordinate access with building management.
- Friendly pets can stay with you while we clean. Otherwise, please crate them, keep them in one room, or take them out during the clean.
- Before the clean, please tell us about delicate surfaces, valuables or anything that needs special care.
6.What is included
Each service includes the tasks listed for it on our website and in your quote. We bring everything needed, including professional-grade equipment and eco-friendly products.
- Cleaning inside the oven is an add-on for most services. It is included in move-in and move-out cleans.
- We do not clean inside dishwashers or garbage disposals.
- Some services on our website are marked “coming soon”. They are not available yet, and joining a waitlist is not a booking.
7.Satisfaction guarantee
If you are not happy with any part of your clean, tell us within 7 days of your clean. Photos sent to info@pnjcleaners.com help. We will make it right with a re-clean of the areas concerned or a partial refund, depending on the job. Re-cleans are usually done within 1 to 2 business days.
8.Insurance and damage
P&J Cleaners carries $2 million in general liability insurance, is bonded, and is registered with WorkSafeBC. Our team members are background-checked. If you believe something was damaged during a clean, tell us as soon as possible, with photos if you can, so we can look into it.
9.Payment
Payment is due as set out in your quote or booking confirmation. Online bookings are made through our booking system, BookingKoala, which has its own terms for its use.
10.Using our website
- The information on this website is general. Cleaning advice in our guides is provided as guidance. Follow the product manufacturer’s instructions and test on a small, hidden area first.
- The text, photographs, logos and graphics on this website belong to P&J Cleaners. How images may be used is explained on our Image License page.
- Reviews shown on this website are from Google, displayed through Trustindex.
- Links to other websites are for convenience. We are not responsible for their content.
- Please do not misuse the website, for example by trying to break its security, by copying its content in bulk, or by sending false information through its forms.
11.Limitation of liability
The website is provided as it is. As far as the law allows, P&J Cleaners is not liable for indirect or consequential losses arising from use of the website. Nothing in these terms limits any liability that cannot be limited by law.
12.Privacy
How we collect and use personal information is explained in our Privacy Policy.
13.Governing law
These terms are governed by the laws of British Columbia and the federal laws of Canada that apply there.
14.Changes and contact
We may update these terms. The date at the top shows when they were last updated. Questions: info@pnjcleaners.com or 778-720-2224.
