How do I know your cleaners are trustworthy?

All of our cleaning team members are background-checked and carefully vetted. Your trust and safety are of extreme importance to us. You can rest easy.

What happens if I need to cancel or reschedule?

We understand that life happens. Please reach out to info@pnjcleaners.com or call us at 778-720-2224 if anything arises and you need to reschedule or cancel. Note that we require at least 24 hours' notice of any cancellation. There will be a charge of 50% of the booking amount for any cancellations with less than a 24-hour notice.

Can I set up recurring cleans?

Absolutely! After your first cleaning, you can get cleanings daily, weekly, biweekly, or monthly — whatever works best for you. We also offer discounts under our Recurring Plan.

What happens if I see things that were not properly cleaned?

Please email us pictures at info@pnjcleaners.com, and we will look into it. We value our customers highly and will do our best to make things right! We offer a 24-hour satisfaction guarantee.

How long will my cleaning take?

Every space is different, but we do our best to estimate the time based on the information you give us. At least 45 minutes prior to the completion of the work, if we believe more time is needed to complete the job to a high standard, we will ask your permission to extend.

Do I need to sign a contract?

For residential cleaning, contracts aren't needed. Our exceptional cleaning and service quality will keep you coming back for more! We believe in earning your business with every visit.

Do I have to be home when my cleaning occurs?

You do not need to be home. Many of our busy customers provide us with a key or door code. If you prefer to be home, that's fine too! Just let us know the best way to access your home.

What should I do with my pets?

We love pets! If your pet is friendly, they can stay with you while we clean. If not, we recommend crating them, keeping them in a specific room, or taking them out during the service.

Do you offer move-in/move-out cleaning?

Yes! We specialize in move-in/move-out cleaning for condos and houses. We ensure every unit meets inspection standards for new tenants or owners, and can help maximize damage deposit returns.

How much will it cost to clean my space?

Every home is different. Call us at 778-720-2224 or use our online booking form to share details about your needs, and we will provide you with a customized quote.

Do I need to supply anything?

We bring everything necessary to make your space shine, including professional-grade equipment and high-quality cleaning products! You won't have to worry about a thing. If you prefer eco-friendly or hypoallergenic products, just let us know — we're happy to accommodate at no extra charge.

Can you clean after business hours?

Yes, we offer flexible scheduling including after-hours and weekend cleaning to minimize disruption to your business operations. We work around your schedule to ensure your business runs smoothly.

Do I need to sign a contract for commercial cleaning?

We typically have service agreements for recurring commercial cleaning to ensure clear expectations and consistent service levels. However, we offer flexible terms to meet your business needs.

Do you specialize in cleaning high-rise buildings?

Yes, we have extensive experience cleaning offices and commercial spaces in high-rise buildings. We are familiar with building access protocols, security procedures, and working with concierge/security teams.

What commercial areas do you serve?

We serve businesses throughout Metro Vancouver, including Downtown Vancouver, Burnaby, Richmond, Surrey, and the North Shore. We can service single locations or multiple branches.

How do you handle building access?

We coordinate directly with building management and security for access. Our staff are bonded and insured, and we can manage keys or access cards securely according to your company's protocols.

Do you offer deep cleaning for commercial spaces?

Yes, in addition to regular janitorial services, we provide deep cleaning, carpet cleaning, floor care (strip and wax), and post-construction cleaning for commercial properties.

Are you insured for commercial work?

Yes, we carry $2 million in general liability insurance and are fully bonded and WCB registered. We meet compliance requirements for commercial property management companies.

What does a move-out cleaning include?

Our move-out cleaning is a thorough top-to-bottom service covering all rooms, appliances (inside oven, fridge), cabinets, baseboards, windows (interior), and bathrooms. We clean to landlord inspection standards to help maximize your damage deposit return.

How much notice do I need for a post-construction clean?

We recommend booking at least 3–5 days in advance for post-construction cleaning. We assess the scope of construction debris, dust, and materials to allocate the right team size and equipment. We can accommodate urgent bookings — call us directly at 778-720-2224.

Can you turn over an Airbnb between guests?

Absolutely. We offer fast, reliable Airbnb and short-term rental turnover cleaning. Our team will clean, sanitize, restock linens (if provided), and ensure the property is guest-ready within your checkout/check-in window. We can sync with your calendar for automated scheduling.

What is included in a deep cleaning that isn't in a standard clean?

A deep cleaning includes everything in a standard clean plus detailed attention to interior appliances, inside cabinets, light fixtures, baseboards, vents, grout scrubbing, and hard-to-reach areas behind furniture. It is typically recommended for first-time cleans or spaces that haven't been professionally cleaned in 3+ months.

Do you offer eco-friendly cleaning products?

Yes — eco-friendly, non-toxic, and hypoallergenic cleaning products are available upon request at no extra charge. Many of our clients with young children, allergies, or chemical sensitivities prefer this option, and our team is fully trained to deliver the same spotless results with plant-based and biodegradable formulas. Just mention your preference when booking and we'll take care of the rest.

How quickly can you respond for emergency cleaning?

We offer same-day and next-day emergency cleaning services across Metro Vancouver. For urgent situations — such as flood cleanup, biohazard incidents, or last-minute move-outs — call us directly at 778-720-2224. We prioritize emergency requests and will dispatch a team as soon as possible.

Do you handle hoarding cleanup situations?

Yes. Our team is trained to handle hoarding cleanup with sensitivity, discretion, and professionalism. We work alongside clients and family members to safely sort, remove, and clean spaces while maintaining dignity throughout the process. Pricing is based on scope — contact us for a custom assessment.

What does window cleaning cover?

Our window cleaning service covers interior and exterior window glass, window frames, tracks, and sills. We use streak-free professional solutions and tools. For high-rise or hard-to-reach windows, we will advise on access requirements during the quote process.

Is disinfection service different from standard cleaning?

Yes. Disinfection services use hospital-grade EPA-approved disinfectants to kill 99.9% of bacteria, viruses, and pathogens on high-touch surfaces (doorknobs, light switches, countertops, shared equipment). This is recommended for medical facilities, offices post-illness, and high-traffic commercial spaces.

Can you clean after a major event or party?

Yes, our event cleaning service handles post-event cleanup for residential parties, corporate events, and commercial venues. We clear waste, sanitize surfaces, clean floors, and restore the space to its pre-event condition. We also offer pre-event setup cleaning to ensure your venue looks its best.

Find Answers Fast

Frequently Asked Questions

Everything you need to know about P&J Cleaners — pricing, scheduling, what's included, and how we operate. Browse by category or jump straight to the section that matches your needs.

Residential Commercial Specialized

Get Free Quote

Professional cleaner confidently standing with cleaning supplies

4.9 Google Rating

794+ Reviews

Same-Day Booking

100% Satisfaction

Browse by Category

Find What You're Looking For

Select a category below to jump directly to the questions most relevant to your cleaning needs.

🏠

Residential Cleaning

12 Q&As

Answers about home cleaning services, scheduling, pricing, recurring plans, pet policies, and what to expect on cleaning day.

Browse Questions→

🏢

Commercial Cleaning

8 Q&As

Information for business owners and property managers on janitorial services, office cleaning, after-hours access, and contracts.

Browse Questions→

⭐

Specialized Services

10 Q&As

Details on move-out, post-construction, Airbnb turnover, deep cleaning, specialty product requests, emergency, and hoarding cleanup.

Browse Questions→

For Homeowners

Residential Cleaning FAQs

Everything you need to know about our home cleaning services — from booking your first clean to setting up a recurring schedule.

Yes, we carry $2 million in general liability insurance and are bonded. We are also fully registered and in good standing with WorkSafe BC. We care about your space and do not put it at unnecessary risk.

For Businesses

Commercial Cleaning FAQs

Answers for business owners, facility managers, and property management companies across Metro Vancouver.

Yes, we offer comprehensive janitorial services for offices, retail spaces, medical facilities, and more. Our commercial cleaning teams are trained to maintain professional environments with minimal disruption.

Specialized Services

Specialized Services FAQs

Answers about our move-out, post-construction, Airbnb, deep cleaning, specialty product options, emergency, and hoarding cleanup services.

Still Have Questions?

Our team is here to help. Reach out via phone, email, or request a free quote and we'll get back to you the same day.

Call Us

778-720-2224

Mon–Fri 8am–8pm

Call now→

Email Us

info@pnjcleaners.com

Response within 2 hours

Send an email→

Get a Quote

Request Free Quote

No obligation, same-day response

Start here→

What Our Clients Say

Trusted by Metro Vancouver

Quick & Easy Quote

Get Your Personalized Quote Today

Takes under 60 seconds, we'll text you back within 15 minutes.

4.9 (794+ reviews)$2M InsuredSame-Day Available

Downtown Vancouver city skyline with harbor and boats

Why Get a Quote?

✓No obligation, 100% free

✓Same Day Response

✓Transparent pricing

✓No spam, ever

P&J Cleaners

Licensed Insured

Expert Cleaning in
Metro Vancouver

Trusted Local Partner Since 2022

Contact Information

Get in touch with our team

Phone Support778-720-2224

Email Supportinfo@pnjcleaners.com

Office Hours

Response time within 2 hours

Mon - Fri:

08:00 - 20:00

Saturday:

09:00 - 19:00

Sunday:

Only emergency services available

Ready to Experience the P&J Difference?

Join thousands of Metro Vancouver families and businesses who trust P&J Cleaners. Book your first clean today and see why our clients keep coming back.

Get Free Quote

Frequently Asked Questions

Find What You're Looking For

Residential Cleaning

Commercial Cleaning

Specialized Services

Residential Cleaning FAQs

Commercial Cleaning FAQs

Specialized Services FAQs

Still Have Questions?

Call Us

Email Us

Get a Quote

Trusted by Metro Vancouver

Get Your Personalized Quote Today

Tell us about your cleaning

Why Get a Quote?

P&J Cleaners

Contact Information

Office Hours

Ready to Experience the P&J Difference?

Referral Program

Contact

Our Hours