frequently asked questions

Are you insured and bonded?

Yes, we carry $2 million in general liability insurance and are bonded. We are also fully registered and in good standing with WorkSafe BC. We care about your space and do not put it at unnecessary risk.

How do I know your cleaners are trustworthy?

All of our cleaning team members are background-checked and carefully vetted. Your trust and safety are of extreme importance to us. You can rest easy.

Do you do both residential and commercial cleaning?

Yes, we do! There are nuances to both cleaning types and we have unique approaches to each. We are well versed in all types of cleaning - please visit our Services pages for more details.

What happens if I need to cancel or reschedule?

We understand that life happens. Please reach out to or call us at 778-743-6144 if anything arises and you need to reschedule or cancel. Note that we require at least 24 hours' notice of any cancellation. There will be a charge of 50% of the booking amount for any cancellations with less than a 24-hour notice.

What happens if I see things that were not properly cleaned?

Please email us pictures at, and we will look into it. We value our customers highly and will do our best to make things right!

Can I set up recurring cleans?

Absolutely! After your first cleaning, you can get cleanings daily, weekly, biweekly, or monthly - whatever works best for you. We also offer discounts under our Recurring Plan.

What happens if my cleaner doesn't show up in the estimated time slot?

We give a one-hour arrival window to account for traffic and other jobs before yours. Sometimes things take longer than expected. If your cleaner hasn’t arrived in their time slot, don't hesitate to email us at or call us at 778-743-6144.

How long will my cleaning take?

Every space is different, but we do our best to estimate the time based on the information you give us. At least 45 minutes prior to the completion of the work, if we believe more time is needed to complete the job to a high standard, we will ask your permission to extend.

How much will it cost to clean my space?

Every home and workspace is different, so providing an exact answer without more information can be difficult. Call us at 604-256-1674 and share some details about your needs - we will provide you with a quote.

Do I need to sign a contract?

We require contracts for commercial customers only. For residential cleaning, contracts aren't needed. Either way, our exceptional cleaning and service quality will keep you coming back for more!

Do I have to be home or at work when my cleaning occurs?

Often our commercial customers are not at their workplace when we're cleaning. And sometimes our busy residential customers aren't home when we arrive - that's OK. Just let us know the best way to access your home, whether with a key or door code.

Should I tip my cleaner?

We take pride in our work and appreciate any gratuity for a job well done - all tips go 100% to your cleaner. If you want to tip them, feel free to do so in person or securely through our booking software. Alternatively, you can contact our office, and we will add it to your invoice.

Do I need to supply anything?

We bring everything necessary to make your space shine! You won't have to worry about a thing.

What should I do with my pets while you're cleaning?

We understand that pets are family too! If your pet is friendly, they can stay with you while we clean. If not, we recommend crating them, keeping them in a specific room, or leaving them outside (weather permitting).

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