We guarantee a 2-hour response time to any Metrotown address, including high-rises along Kingsway and Central Boulevard. Our crews are available 24/7, 365 days a year.

We handle flood and water damage, fire and smoke restoration, biohazard cleanup, sewage backups, and storm or vandalism damage. Each situation gets a tailored response plan based on the severity and type of emergency.

Yes. We regularly service high-rise buildings near Metropolis at Metrotown and throughout the Metrotown core. Our team coordinates with building concierges and property managers to ensure smooth access and minimal disruption to other residents.

Absolutely. We document all damage with photos and detailed reports that meet insurance claim requirements. We work directly with most major Canadian insurance providers to streamline your claim process.

All our cleaning agents are eco-friendly and non-toxic once dry. We use hospital-grade disinfectants that are effective against pathogens while remaining safe for households with children and pets.

Pricing depends on the type and extent of damage. We provide a free on-site assessment before any work begins, so you know the full cost upfront. There are no hidden fees or surprise charges.

Yes. We carry $2 million in liability insurance coverage. All our technicians are bonded and trained in emergency restoration protocols, giving you full protection throughout the cleanup process.

Turn off the water source if it's a flood, open windows for ventilation if safe, and avoid touching contaminated materials. Our dispatch team will give you specific safety instructions over the phone while our crew is en route.